Refund Policy
Effective [DATE] · Last updated [DATE]
Draft — confirm the specific windows and terms below with counsel and replace the bracketed placeholders before relying on this.
Digital downloads (PDF & eBook)
Because a digital book is delivered instantly and can't be returned, PDF and eBook purchases are final and non-refundable once the download has been delivered. You can preview any book by reading it free in the catalog before you buy, so you know exactly what you're getting. If a file is corrupted or won't open, contact us and we'll fix it or refund it.
Creator Passes
Unused Creator Passes are refundable within [REFUND WINDOW, e.g. 14 days] of purchase. Once a Pass has been used to generate a book, it's consumed and non-refundable.
Print orders
Printed books are made to order by our print partner. If your order arrives misprinted, damaged, or defective, contact us within [WINDOW, e.g. 30 days] of delivery with a photo and we'll reprint or refund it at no cost. Because each book is custom-printed, we can't accept returns for buyer's remorse or ordering the wrong options — please review your proof before ordering.
How to request a refund
Email [SUPPORT EMAIL] with your order number and what went wrong. Approved refunds go back to your original payment method within [PROCESSING TIME, e.g. 5–10 business days]. Questions? See our contact page.
Your statutory rights
Nothing in this policy limits refund or cancellation rights you may have under applicable consumer-protection law in your country or state.